Q & A

Frequently Asked Questions

Inside of HIVE

May I smoke?

Smoking is prohibited inside the guesthouse.

Can we use the laundry machines and shower rooms anytime?

The laundry room is available from 7AM - 11PM.
The bath room is available 24 hours.

About check-in & check-out

Is it possible to leave our luggage before check-in and go out?

We can store your lauggage. However we have limitted space.
However, we have limited space.

Can we check-in after check-in time?

Only when you let us know that in advance, you may check-in until 25:00 (1 am).
However we would like you take note that you will be charged an extra 500 yen for a late check-in fee.

Can we stay at your hostel after we check-out?

In the case of checking out after 12 pm, you will be charged and extra days' room rate.

About Payments

Can I pay with credit card?

Yes, we accept credit card
(Visa, Mastercard, JCBDinners, American Express)

Is there cancellation fee?

You can cancel without paying a cancellation fee if it 7 days before your reservation.
A 50% charge will be incurred if cancelled 7-4 days before, and a 100% charge if cancelled 72 hours before.

Other

Can you accommodate minors?

People who are under 18 years-old need to stay with their gurdiands or their permissions.

What should I do if I come back after 11 PM?

The entrans door will be locked at 11 pm, so please push the pin code on the door.

Can I invite friends here?

Sorry, non-guests are not allowed at the guesthouse.

Can I send that baggage?

No you can not.

Can you keep my valuables?

No. Guests are responsible for their items.

Do you have a parking lot?

No.
However, there is a coin-operated parking lot near the guesthouse.

Is it possible to change rooms?

Rooms cannot be changed unless under special circumstances.

Can I share bed with one more person?

There is a limit to one person per one bed. If you would like to share a bed, there are twin rooms available for up to four people.